Lesson 4 of 7 · 4 min
Reading and Requesting Shoot Date Changes
Understand how scheduled dates are displayed, how to read date-change approvals, and how to propose a new appointment time.
Reading and Requesting Shoot Date Changes
Video coming soon
Lesson Notes
The Shoot Dates section lives in the Details tab on the web (look for the calendar icon header labelled 'Shoot Dates') and in the Schedule card inside the Appointment tab on iOS. Both surfaces show the same data: the primary scheduled date and time in the property's timezone, plus any visit rows (follow-up visits, re-shoots, or reschedule requests) that the provider has added or that you have proposed. The web renders time in the local timezone with the abbreviated zone name appended (e.g., '2:00 PM – 4:00 PM MST'); iOS formats as the device locale's date and time.
A visit row can carry one of three approval states: confirmed (no badge, normal border), Awaiting Confirmation (amber border), or Rejected (destructive red border with reduced opacity). The Awaiting Confirmation state is what you see after you propose a new appointment time — it means the provider has received your request and has not yet accepted or declined it. Once they approve it, the border clears and the row reads as a normal confirmed appointment.
On iOS, agents have an 'Propose a different time' action available in the appointmentActions section at the bottom of the Appointment tab. Tapping it opens the ProposeVisitSheet — a medium-height sheet with a date-and-time picker and an optional notes field. The selected date defaults to tomorrow to avoid accidentally proposing today's date. Submitting the sheet calls POST /projects/:id/visits and creates a PENDING_APPROVAL visit row, which immediately appears in the Schedule card with an 'Awaiting Confirmation' badge.
On the web, agents do not have a self-service reschedule button in the agent-facing view — the Shoot Dates section is read-only for agents (only providers can edit the primary scheduled time). If you need a date change on the web, use the Discussion (chat) tab to message the provider team directly and ask them to reschedule.
When a provider adds or proposes a visit, you may receive a push notification. On iOS, tapping that notification opens the order detail to the Appointment tab where you can see the new schedule row and its status. Review the proposed time carefully — if the provider needs your confirmation, they will typically follow up in the customer chat channel as well.
Key Takeaways
- Shoot dates and visit rows appear in the Details tab (web) and the Schedule card inside the Appointment tab (iOS).
- Visit rows are colour-coded: amber border means Awaiting Confirmation; red border means Rejected; clean border means confirmed.
- On iOS, use 'Propose a different time' in the Appointment tab to submit a new time slot for provider approval via the ProposeVisitSheet.
- On the web, the Shoot Dates section is read-only for agents; request changes through the Discussion chat tab.
- New visit proposals immediately appear with 'Awaiting Confirmation' status — watch for the provider's approval or rejection in the same card and in the customer chat.