Course 5
Tracking Orders
Everything an agent needs to monitor an order after booking: reading the orders list, interpreting statuses, drilling into order details, understanding the shoot schedule, cancelling when needed, and communicating with the provider team.
The Orders List at a Glance
Learn how the My Orders (My Listings) screen is laid out and how to find any order instantly.
Understanding Order Statuses and Filter Tabs
Decode every order status badge and use the filter tabs to focus on the part of your pipeline that needs attention right now.
Navigating the Order Detail
Open an order and use its tabs and sections to see everything about a specific shoot in one place.
Reading and Requesting Shoot Date Changes
Understand how scheduled dates are displayed, how to read date-change approvals, and how to propose a new appointment time.
Cancelling an Order
Cancel an order correctly, understand when cancellation fees apply, and know what happens after you confirm.
Messaging the Provider Team
Use the customer chat channel inside an order to ask questions, share context, and stay in sync with your provider without leaving the app.
Reading the Activity Timeline
Understand the chronological event feed on your order detail and use it to audit what has happened on a job without contacting the provider.