Reading the Activity Timeline

The Activity timeline is a reverse-chronological feed of every meaningful event on your order, rendered as an ACTIVITY card in the Appointment tab on iOS and embedded in the Details tab on the web. Each event row has a leading icon, a title, a timestamp, and optional detail text. Events are sorted newest-first so the most recent action is always at the top, matching the feel of a notification inbox rather than a static checklist.

The events you can expect to see, in production order, are: Order placed (with the date and your name), Shoot scheduled (date + technician name), any visit rows that differ from the primary scheduled time, Shoot started (marks when the job flipped to In Progress), Media uploaded (first upload date + total asset count), Editing started (editor name if available), Delivered, Customer approved, Invoice sent (amount), Invoice due, Invoice paid (amount), and Cancelled (with the reason if one was provided). Dispatch phase events — Technician en route, Arrived on-site, Shoot in progress, Trip complete — also appear on iOS when the technician is using live trip tracking for your order.

The timeline is built entirely from data the backend already includes in the project response — there is no separate API call. This means it loads instantly with the rest of the order detail and does not require a page refresh to update. However, if you are watching an active shoot in real time, pull to refresh on iOS or reload the page on the web to pick up new dispatch events as the technician's trip progresses.

If an event timestamp is missing (for example, the provider has not yet started editing so there is no 'Editing started' event), that row is simply omitted. You will never see a placeholder row with a blank date. This makes the timeline trustworthy — every row you see represents something that actually happened and has a recorded timestamp.