Project Messaging

Every project has two chat channels: Team (internal communication visible only to your organization) and Customer (client-facing messages visible to the agent who booked). This separation keeps internal coordination private while maintaining clear client communication.

Messages support Markdown formatting, file attachments, and mentions. Read receipts show who has seen each message. All messages are tied to their specific project, so context is never lost.

Real-time updates via WebSocket mean messages appear instantly — no refreshing required. In-app notifications and email alerts ensure team members never miss a message, even if they're not currently viewing the project.