Course 12
Messaging
How Team and Customer chat works on every Vremly job — what each channel is for, who can see what, how to compose and thread replies, and how push notifications route back into the right conversation.
How Messaging Fits Into a Job
Understand the two-channel messaging model and why every Vremly job has a private Team thread and a separate Customer thread.
Customer Channel vs. Team Channel
Know exactly who participates in each channel, when to use one over the other, and how role-based access rules keep conversations private.
Composing and Sending Messages
Write, format, mention teammates, reply in threads, and understand delivery status indicators.
Messaging for Agents: Your Line to the Provider
How agents (real estate professionals who book shoots) use the Customer channel to communicate about their orders.
Agent Chat in Depth: The Full Chat Sheet
Navigate the full-screen chat sheet on iOS and the web chat panel on your order, including threading, replies, and search.
Real-Time Delivery, Presence, and Notifications
How messages arrive instantly via WebSocket, how typing indicators and online presence work, and how push notifications route back to the right conversation.
Notification Routing and the Mentions Filter
How message notifications appear in the notifications inbox, how @mentions trigger direct alerts, and how to filter your inbox to only unread or mention notifications.